As insurers increasingly rely on computer software and AI to make claims handling more efficient and less costly, policyholders are beginning to argue that the diminished presence of human judgment in the claims process is itself bad faith. Michael Aylward and ML Gallozzi will review some of the ways that technology is being integrated into claims handling and the emerging bad faith challenges that these changes will face. ACCC promises that all participants in this program will be human and that the presentation was not generated by Chatgpt.